Frequently Asked Questions

37 Answers for Buyers and Sellers — Everything You Need to Shop and Sell With Confidence

Talk to a Human Sell With Us

Buying on the Cardshop

Authenticity, Shipping, Condition, and Payment

Selling With Us (Coming Soon)

How Full-Service Consignment Will Work

Service Tiers

Standard vs. Express, Minimums, and How Lots Work

Sending In Cards

What We Accept, Condition Rules, and Packaging

Listing Routes

Cardshop & eBay Buy-It-Now, Plus Whatnot Live Shows

The Vault & Store Credit

Payouts, Credit, Cash-Out, and How the Math Works

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Frequently Asked Questions

Buying on the Cardshop

QAre the cards authentic?

QWhat condition are the cards in?

QHow fast will my order ship?

QDo I earn anything for buying?

QHow does the Rewards Club work?

QWhat does shipping cost?

QHow are my cards packed?

QWhere do the cards come from?

QHow do I pay?

QWhat if there's a problem with my order?

Selling With Us (Coming Soon)

QIs consignment open yet?

QHow will selling with us work?

QHow much does it cost to sell?

QHow do I get paid?

Service Tiers

QWhat's the difference between Standard and Express?

QWhat's the per-card minimum value?

QWhen should I use Express?

QCan I send Standard and Express cards in the same package?

QCan I send lots?

Sending In Cards

QWhat condition do cards need to be in?

QWhat do you accept?

QWhat do you NOT accept?

QCan someone else ship cards on my behalf?

QHow should I package my cards?

Listing Routes

QWhere will my cards sell?

QHow does Cardshop / eBay Buy-It-Now work?

QHow does Whatnot work?

QWhat happens if my card doesn't sell?

QWhat happens if a sold item is returned or disputed?

The Vault & Store Credit

QWhat is the Vault?

QWhat's the Premium Vault?

QWhat is store credit, and how is it different from cash?

QWhen does a sale credit become spendable?

QHow is commission actually calculated?

QHow does cash-out work?

QWhat happens if my balance goes negative?

QIs my store credit insured, and what about taxes?

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